The Impact of Knowledge Management in the Performance of Commercial Banks in Nigeria: A Case Study of Guaranty Trust Bank

ABSTRACT
The impact of Knowledge Management in the performance of
commercial banks can be seen as an integrated approach to
achieving organizational goals by placing particular focus on
“knowledge”, now considered as the new factor for production.
The transfer of knowledge is, in fact, the essence of knowledge
management. This research work looked into the impact of
knowledge management in performance of commercial
activities of Guaranty Trust Bank Plc, how it harnesses the
huge knowledge deposits residing in its tacit environment (the
minds of her staff) to create a synergy which in-turn transforms
the bank.

The main source of data used in this research is both
primary and secondary data. Secondary data consisted of data
from already published materials such as; text books, journals,
the internet, academic dissertations, workshop papers and
annual reports. Primary data was collected through the means
of questionnaires. This consists of data collected from the field
survey. This source of data formed the basis of analysis in this
study. The research established the importance of knowledge
management practices within Guaranty Trust Bank Plc. It
confirmed the support given to knowledge management by the
top management of the bank. It also emphasised the benefits
of knowledge management practice in the banking industry.

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