THE IMPACT OF EMPLOYEE PERFORMANCE APPRAISAL ON THE ACHIEVEMENT OF ORGANIZATIONAL GOAL IN THE BANKING INDUSTRY (A CASE STUDY OF KEYSTONE BANK LTD

ABSTRACT
Impact of Performance Appraisal on Employees’ Job Performance using
Keystone Bank Limited as case study. The main objective of the study was to
determine whether performance appraisal has any impact on job performance
of employees and the extent of such impacts. In service industries e.g. Bank s,
the service is fast, more efficient, and product are delivered on time leading to
customer satisfaction and more profit are achieved. The researcher adopted
the primary method of data collection through the use of structured
questionnaire. Research show that performance appraisal has positive impact
on employees’ job performance. Moreover, the respondents all agreed that the
Behavioural Checklist and Scales Appraisal System was the best appraisal
system to be adopted by an organization. Based on the-research findings, the
researcher recommends among others that organization and employees must
have a clear idea of where the organization is going and employees must
understand how their job contributes to the goals of the company. Besides,
employees must be given the needed trainings to ensure they have the skills
needed to perform their work. Finally, the researcher further recommends that
supervisors must give feedback to employees about their performance on
regular basis not just at formal appraisal times.

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