MANAGEMENT AND ORGANISATIONAL PERFORMANCE IN THE BANKING INDUSTRY IN KOGI STATE, NIGERIA

ABSTRACT
The study is on Management and organizational performance in the banking industry in Kogi State,
Nigeria. The objectives of the study are: to ascertain the extent to which planning, organising, directing
and controlling affect organisational performance in the Nigerian banking sector; to assess how
training affect employees’ performance; to determine the role of performance appraisal on
organisational performance in Nigerian banks and to identify how motivation affects employees
performance in the Nigerian banking industry. The study had a population of 1219 out of which a
sample size of 301 was realized using Taro Yamane statistical formula. The instruments for data
collection were structured questionnaire and interview. The questionnaire was structured on five-point
Likert scale in line with the objectives of the study. The instrument was checked for reliability using
Cronbach’s Alpha statistical tool. An Alpha of 0.98 and an inter-item (standardised) coefficient of

0.99 were obtained. The study employed survey research design. The questionnaire was administered
to senior and junior staff of each of the banks studied. The total number of questionnaire distributed for
the study was three hundred and one (301) copies while two hundred and eighty (280) representing 93
% were completed and returned. The findings show that: planning, organising, directing and
controlling enable organisations meet goals and objectives in the most effective and efficient manner;
training removes performance deficiencies and improves employees’ skills and proficiency;
performance appraisal identifies individual strengths to be built and areas of weaknesses to be
overcome which will in turn lead to performance improvement; performance improves when an
employee has responsibility, personal growth and achievement and also recognised. The study
recommends that; management should make employee satisfaction a strategic corporate goal in order
to make the organization have improved performance; recognition as a motivational tool should be
given enough attention in the Nigerian banking industry; the employees should be communicated and
clearly explained the purpose as well as the process of appraisal. Workers should be trained and
retrained from time to time in order to update their knowledge for performance of their tasks.

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