INFORMATION AND COMMUNICATION TECHNOLOGY AS A TOOL FOR IMPROVING BANKING SERVICES: AN EVALUATION OF SELECTED COMMERCIAL BANKS IN ENUGU AND ANAMBRA STATE

Abstract
The banking industry went neck-deep into adoption information technology
as tool for improving banking services. It was in realization of this that this
evaluation study was carried out, to ascertain if the adoption of ICT has
actually improved banking services or not. Nigeria introduced a structural
adjustment programme (SAP) in 1986 to restrict not only the foreign
dependent industrial base, but also to tackle her other economic problems,
the liberalization and deregulation of the banking industry. To carry out the
study, data were collected through questionnaires and analyzed the
hypotheses tested. The result showed that there has been more
improvement in banking industry among the new generation banks than
the old ones. This is because many of the new generation banks are
computerized and integrated by network. Although customers still complain
because they want banks to have automatic teller machine services and
other facilities that will enhance their services to customers

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